Responsible Gaming

WS88 is committed to giving our clients a responsible and safe gaming environment. Our goal is to provide our clientele with the most amazing gambling experience and help avert underage access to our online gaming platform.
As a regulated, responsible online gaming company, we make it a point to always comply with all the guidelines published by the Singapore board. It guarantees that approved gaming products are transparently and properly monitored and observed to provide maximum player protection. Since allowing minors to participate in any gambling activities is an offense, WS88 does not allow individuals below 18 years old to play its poker or casino games. Winstar is committed to giving every guest an unforgettable and enjoyable experience. Our concerns and commitments permeate every aspect of the casino, as well as our employees and online communities. Winstar adopts a proactive attitude to face social problems caused by problematic gambling, and has implemented a responsible gambling plan at the beginning of its establishment, providing customers with information about problematic gambling, and also instructing our staff on how to lead guests Go for relevant assistance. In addition, we continue to cooperate with industry experts, academics, doctors and staff counseling agency or organization, optimize the company's responsible gaming program, we are committed to reducing the incidence of problem gambling behavior, and strive to create a healthy and responsible online casino

Responsible Gaming and The purpose of ""responsible gambling"" means that under a moderately regulated environment, gamblers will not pose a threat to the well-being of themselves, their families, relatives and friends, other gamblers, and casino employees when participating in gambling, or cause local and gambling activities. The original place of residence brings a negative impact. That is, the purpose of ""responsible gambling"" is to minimize the negative harm that gambling can cause to a socially acceptable level, making it a healthy public entertainment project.

Under the age limit for gambling and parental guardianship
Participation in gambling activities under the legal age of adult is not allowed in the jurisdiction of the law. At the same time, we also strongly refuse any teenager under the age of 18 to use our software for gambling (the legal adult age is less than 18 in some areas). Winstar will strictly implement this aspect, and we will use professionals and various effective methods to prevent such problems from occurring. For customers who choose a certain payment method (such as those under the age of 18 can also use), we will conduct age verification. In addition, we will randomly select customers for age verification, regardless of their payment method. Once a client is found to be underage (or under 18 years of age), all winnings will be confiscated and the account will be permanently disabled. At the same time, the right to be transferred to the judicial (or religious) department of the jurisdiction of the law is reserved. If your computer may be used by people under the age of 18, we recommend that you set computer data confidential to prevent account numbers/user names from being stolen.

Parents or guardians can use a series of third-party software to monitor or restrict the Internet usage of the computer. The following is for your reference:
1. Net Nanny filtering software prevents children from browsing inappropriate website content: www.netnanny.com
2. CYBERsitter filtering software Allow parents to add a custom filtering website: www.cybersitter.com

At the same time, we also recommend:
a) When logging in to our system, do not allow minors to watch or stay within the display range of the screen.
b) If the user needs to leave the operating range of the system, please remember to lock the computer with a password.
c) Each user must keep your account and password in a safe place.
d) Do not share credit card or account information with minors
e) When you log in from another person’s computer, or log in and entertain from a public location (wireless internet cafe, airport, hotel or other public places), please pay attention to whether Any minors have been quarantined.

Restricted gambling
WS88 allows guests to self-ban the use of accounts for a period of 1-3 months, 6 months, 1 year, 3 years or permanent. Once the account is closed, the customer cannot reopen the account for any reason until the set period expires. During the closure, WS88 will do its best to prevent customers from opening a new account. If the account status is simply ""closed"", the account can be reopened at any time.
If you want to use this function or want to know more related information, please contact us [Online Customer Service]. Our professional customer service staff will serve you wholeheartedly.

Gambling Management and Self-Isolation Plan
First of all, please keep the following four points in mind:
1. Gambling is just a form of entertainment and should not be regarded as a way to make money
2. Only bet on the amount
that you can afford financially and psychologically 3. When it exceeds yours When you bear it, avoid the idea of ​​winning back the money you lost.
4. Always keep in mind the time and money you spend on gambling. Please don’t ignore that the budget overspending of your family and business for gambling is a common problem for gambling enthusiasts. . We recommend that you plan your gambling spending budget to prevent overspending. We also provide the necessary tools to help you control your game investment. You can set your monthly, weekly and daily deposit limits. If you want to lower the limit, you can adjust it to take effect at any time, but if you want to increase the limit, we will reserve a cooling-off period of 7 days for you to take effect. . Please contact customer service to set payment restrictions.

The following questions can help you make a preliminary judgment, whether there is a problem of indulging in gambling:
1. Do you often sacrifice sleep for long gambling?
2. Do you gamble to escape a bored or unpleasant life?
3. Will you not go to work or school because of gambling?
4. Are you unwilling to spend any money and time outside of gambling?
5. Do you often use lies to cover up the time and money you spend on gambling?
6. Have any relatives or friends criticized your gambling behavior?
7. Have you lost interest in your family, friends or hobbies?
8. Do you often gamble until the last penny?
9. When you run out of money in gambling, do you feel disappointed or even desperate, and hope to win back the lost money immediately?
10. Do you lie to get money from relatives and friends, or even steal for gambling?
11. Did you feel down or even commit suicide because of gambling?

The more'yes' you answer to these questions, the closer you are to having serious gambling problems. People often ignore that they are in a crisis or are about to face a crisis. If you think you may have such a crisis, can you control yourself to stop gambling for a period of time. If you cannot do it yourself, it is necessary for you to accept advice from experts and implement a self-isolation or even mandatory isolation plan. Guidance and assistance to the following organizations or institutions, addicted to gambling game offers players rich, professional guidance information and online assistance, you can seek help and guidance through the mail, hotline.

● Gambling Therapy is a registered charity that provides telephone consultation and counseling for people with gambling problems. Please visit www.gamblingtherapy.org.uk to contact.
● www.gamblersanonymous.org
● www.gamcare.org.uk

In addition, you can also contact our customer service staff for help, all of our customer service staff have undergone strict training in problem gambling. The above information is provided by the group company, WS88 and other academic and social organizations in cooperation.